Issuing a Refund to a Card

Issuing a Refund to a Card

When a customer returns an item or you need to reverse a charge, you can refund directly back to their card through NMI.

Refund from an Invoice (Credit Note)

1. Open the original Invoice that was paid by card
2. Click Add Credit Note
3. Select the reason and confirm the credit note
4. On the credit note, click Register Payment
5. Select the NMI payment method — CloudFFL will process the refund back to the original card
6. Click Confirm

Refund from POS

1. Open a new POS session
2. Find the original order (use the Orders list or search)
3. Click Return
4. Select the items being returned
5. Process the refund — select the Credit Card payment method
6. The refund is sent through NMI back to the customer's card

Void vs Refund

• Void — Cancels a transaction before it settles (same day). The charge disappears from the customer's statement. No processing fees.
• Refund — Reverses a transaction after it has settled. Shows as a separate credit on the customer's statement. Takes 3-5 business days. Processing fees may still apply.