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Shipping an Order (Label Mode)

If your shipping method is set to Label mode, CloudFFL handles the entire shipping process for you — from calculating the cost to printing the label.

How Shipping Costs Are Calculated

When a shipping method is selected on a sales order, CloudFFL asks ShipStation for a real-time shipping rate based on:

  • The shipping address
  • The package weight
  • The selected carrier and service

This rate appears on the sales order so you (and your customer) know the exact shipping cost before the order is confirmed.

Shipping the Order

  1. When the sales order is confirmed, a delivery order (also called a "picking") is created automatically.
  2. Go to the delivery order — you can find it by clicking the Delivery button on the sales order.
  3. Verify the items and quantities are correct.
  4. Click Validate to mark the order as shipped.

When you validate the delivery:

  • CloudFFL contacts ShipStation to get the final shipping rate
  • A shipping label is purchased and downloaded automatically
  • The label is attached to the delivery order as a file (PDF, PNG, or ZPL depending on your settings)
  • The tracking number is saved on the delivery order
  • A message is posted on the order with the tracking number and carrier details

Printing the Label

  1. After validation, look at the message thread at the bottom of the delivery order.
  2. You will see an attachment with a name like ShipStation-Label-1Z999AA10123456784.pdf.
  3. Click the attachment to download and print it.

Getting the Tracking Link

CloudFFL automatically generates a clickable tracking link based on the carrier:

You can find the tracking link on the delivery order.

Canceling a Shipment

If you need to cancel a shipment before the package goes out:

  1. Open the delivery order.
  2. The system will void the label through ShipStation.
  3. The label and tracking information are cleared from the record.
  4. A cancellation message is posted on the order.

Important: You can only void a label before the carrier picks up the package. Once it is scanned into the carrier's system, you will need to contact the carrier directly.

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