Viewing Activity Logs

Every time CloudFFL communicates with ShipStation — whether it is syncing carriers, exporting an order, or generating a label — it creates a log entry. These logs help you see what happened and troubleshoot any issues.

Finding the Logs

1. Open the ShipStation app.
2. Click Logs in the left menu.
3. By default, you will see today's logs, with the most recent entries at the top.

Understanding Log Entries

Each log entry shows:

• Date — When the action happened
• Instance — Which ShipStation connection was used
• Operation — What was being done (e.g., "Sync Carriers", "Export Shipment", "Generate Label")
• Status — The result, color-coded for quick scanning:
  • Green (Success) — Everything worked
  • Red (Error) — Something went wrong
  • Yellow (Warning) — It worked, but there was something to note
• Message — A short description of what happened

Getting More Detail

Click on any log entry to see the full details:

• A longer description of what happened
• The related delivery order (if applicable)
• How long the operation took (in seconds)
• If debug mode is on, the full technical details of the request and response

Filtering Logs

Use the filters at the top of the log list to find what you need:

• Status — Show only successes, errors, or warnings
• Today / Last 7 Days — Quick date filters
• Group By — Group entries by instance, operation type, status, or date