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How Payment Processing Works
Understanding the basics of how card payments work helps you troubleshoot issues and answer customer questions with confidence. This page explains the payment flow in simple terms — it applies whether you use NMI, Authorize.net, or both. The Payment Flow Eve...
What is ShipStation?
ShipStation is a shipping platform that connects to all the major carriers — UPS, FedEx, USPS, DHL, and more — so you can manage all your shipments from one place. The CloudFFL ShipStation integration brings that shipping power directly into your system, so yo...
Auto-Print Shipping Labels — Overview
Plan Availability: This feature is available on Professional and Enterprise plans. CloudFFL OS can automatically print shipping labels the moment ShipStation generates them — no manual downloading, no clicking print. Labels go straight from ShipStation to yo...
Auto-Print — How It Triggers
Plan Availability: This feature is available on Professional and Enterprise plans. Understanding when and how labels are auto-printed helps you troubleshoot issues. Trigger Points There are two events that can trigger auto-printing: 1. Label Created (Primary...
Understanding Delivery Types in CloudFFL OS
How Orders Become Shipments When a sales order is confirmed in CloudFFL OS, the system automatically creates a delivery order (also called an outgoing transfer). This is a stock.picking record — the central document for everything that happens during shipping....
The Typical Small Dealer Workflow
Overview This is the most common shipping workflow for CloudFFL OS customers — small to mid-size firearms dealers, sporting goods retailers, and similar businesses. One person handles the order from start to finish. Step-by-Step Workflow 1. Order Comes In A cu...
What Are Packages and When Do You Need Them?
What Is the Packages Feature? Packages in CloudFFL OS (Odoo) let you track physical shipping boxes as separate records. Each package gets its own: Package number (e.g., PACK0000001) Weight Package type (box dimensions, base weight) Contents (which products ar...
What is a Purchase Order?
A Purchase Order (PO) is a formal document you create in CloudFFL when you need to buy products from a vendor. It records exactly what you're ordering, from whom, at what price, and in what quantity — before anything is received or paid for.Think of it like a ...
The Purchase Order Lifecycle
A purchase order moves through several stages in CloudFFL — from a simple request to a fully paid and recorded transaction. Understanding these stages helps you know where you are in the process at any given time.The Standard Purchase LifecycleFor non-firearm ...