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When a customer needs to return a product, you can create a prepaid return shipping label directly from CloudFFL without logging into ShipStation separately. Creating a Return Label Open the ShipStation app. Go to Operations > Return Labels. Click Create. S...

If your carrier picks up packages from your location, you can schedule those pickups directly from CloudFFL instead of calling the carrier or using their website. Scheduling a Pickup Open the ShipStation app. Go to Operations > Pickups. Click Create. Fill i...

A manifest (sometimes called a "SCAN form" or "end-of-day form") is a summary document that tells the carrier about all the packages you shipped that day. Some carriers require a manifest — it speeds up the scanning process when the driver picks up your packag...

Your ShipStation instance has several settings that control how the integration behaves. You can find them by opening your ShipStation instance (ShipStation app > Configuration > Instances) and clicking the Settings tab. Units of Measure Weight Unit — Choos...

Every time CloudFFL communicates with ShipStation — whether it is syncing carriers, exporting an order, or generating a label — it creates a log entry. These logs help you see what happened and troubleshoot any issues. Finding the Logs Open the ShipStation ...

Plan Availability: This feature is available on Professional and Enterprise plans. CloudFFL OS can automatically print shipping labels the moment ShipStation generates them — no manual downloading, no clicking print. Labels go straight from ShipStation to yo...

Plan Availability: This feature is available on Professional and Enterprise plans. Enabling Auto-Print Navigate to Settings → PrintNode Scroll to the ShipStation Label Printing section (appears when PrintNode is enabled) Toggle Auto-Print ShipStation Labels...

Plan Availability: This feature is available on Professional and Enterprise plans. Understanding when and how labels are auto-printed helps you troubleshoot issues. Trigger Points There are two events that can trigger auto-printing: 1. Label Created (Primary...

Plan Availability: This feature is available on Professional and Enterprise plans. Reprinting a Label If you need to print a label again (printer jammed, wrong printer, etc.): Open the picking (Inventory → Transfers → click the picking) Click Reprint Label ...

How Orders Become Shipments When a sales order is confirmed in CloudFFL OS, the system automatically creates a delivery order (also called an outgoing transfer). This is a stock.picking record — the central document for everything that happens during shipping....

Overview This is the most common shipping workflow for CloudFFL OS customers — small to mid-size firearms dealers, sporting goods retailers, and similar businesses. One person handles the order from start to finish. Step-by-Step Workflow 1. Order Comes In A cu...

What Is the Packages Feature? Packages in CloudFFL OS (Odoo) let you track physical shipping boxes as separate records. Each package gets its own: Package number (e.g., PACK0000001) Weight Package type (box dimensions, base weight) Contents (which products ar...

A Purchase Order (PO) is a formal document you create in CloudFFL when you need to buy products from a vendor. It records exactly what you're ordering, from whom, at what price, and in what quantity — before anything is received or paid for.Think of it like a ...

A purchase order moves through several stages in CloudFFL — from a simple request to a fully paid and recorded transaction. Understanding these stages helps you know where you are in the process at any given time.The Standard Purchase LifecycleFor non-firearm ...

Before CloudFFL can communicate with FastBound, an administrator must set up the connection. This is a one-time setup that links your FastBound cloud account to your CloudFFL system. Admin Only: Only users in the FastBound / Administrator security group can cr...