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Serial Number Audits A serial number audit is a physical inventory count of your firearms. You go to each firearm in your shop, scan or read its serial number, and the system compares what you scanned against what your records say you should have. This is the...

Product & Inventory Reports CloudFFL's product report gives you a high-level view of your compliance inventory, aggregated by manufacturer, type, and model. While the Stock Report and Serial Audit focus on individual serial numbers, the Product Report answers...

NMI vs Authorize.net — Choosing Your Provider CloudFFL supports two payment gateways: NMI and Authorize.net. You can use one or both, depending on how your dealership operates. This page breaks down what each one does and helps you decide which to set up. NM...

How Payment Processing Works Understanding the basics of how card payments work helps you troubleshoot issues and answer customer questions with confidence. This page explains the payment flow in simple terms — it applies whether you use NMI, Authorize.net, o...

Connecting Your NMI Account Before you can accept credit card payments through CloudFFL, you need to connect your NMI (Network Merchants Inc.) account. This is a one-time setup that links your payment processor to your CloudFFL system. What You Need Before Y...

Configuring Payment Methods Once your NMI account is connected to CloudFFL, you need to configure which payment methods are available and how they work. This includes enabling card types for online payments and setting up payment methods for your Point of Sal...

Going Live — Test Mode to Production After you have verified that test payments work correctly, it is time to switch to live (production) mode so you can accept real payments. Pre-Launch Checklist Test payment succeeded — You processed at least one test tr...

Taking a Card Payment on a Sales Order When a customer is ready to pay for a confirmed sales order, you can collect their credit card payment directly from the invoice. CloudFFL supports two payment processors — NMI and Authorize.net — and the steps are nearl...

Taking a Card Payment at the POS When a customer is standing at your counter ready to pay, the Point of Sale (POS) is where you'll process their card payment. CloudFFL supports two ways to take card payments at the POS through NMI: using a physical card termi...

Issuing a Refund to a Card When a customer returns an item or you need to reverse a charge, you can issue a refund directly from CloudFFL. The refund goes back to the same card (or bank account) the customer originally used to pay. Both NMI and Authorize.net ...

Setting Up NMI Payment Terminals This guide walks you through connecting a physical card reader (payment terminal) to your CloudFFL POS system through NMI. Once set up, customers can tap, swipe, or insert their card at the terminal during checkout and the pay...

Enabling the Authorize.net Module Authorize.net is one of the most widely used payment gateways in the United States. The good news is that Odoo 18 includes an Authorize.net module out of the box — you just need to turn it on. This module handles online and k...

Connecting Your Authorize.net Account Now that the Authorize.net module is installed, you need to link it to your actual Authorize.net merchant account. This involves copying a few credentials from the Authorize.net dashboard into CloudFFL. What You Need Be...

Authorize.net Configuration After connecting your Authorize.net account, there are several configuration options that control how payments are processed. This page covers capture methods, currency settings, ACH payments, and website checkout integration. Cap...

Taking a Payment on the Website Your CloudFFL website lets customers browse your inventory, add items to their cart, and pay online — just like any other online store. Card payments on the website are handled securely by your payment processor (NMI or Authori...

Voids & POS Refunds Sometimes you need to cancel a payment or process a return at the register. This page explains the difference between voids and refunds, and how to handle returns through the POS. Void vs Refund — What's the Difference? Both voids and re...