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Setting Up a Shipping Method
Before you can ship orders through ShipStation, you need to create a shipping method. A shipping method tells CloudFFL which carrier, service, and settings to use when shipping an order. Creating a New Shipping Method Go to Inventory > Configuration > Shipp...
Shipping an Order (Label Mode)
If your shipping method is set to Label mode, CloudFFL handles the entire shipping process for you — from calculating the cost to printing the label. How Shipping Costs Are Calculated When a shipping method is selected on a sales order, CloudFFL asks ShipSta...
Shipping an Order (Export Mode)
If your shipping method is set to Export mode, CloudFFL sends the order details to ShipStation as a pending shipment. Your warehouse team then handles the actual shipping from ShipStation. Exporting an Order to ShipStation There are two ways orders get sent ...
Setting Up Webhooks for Order Export
If you use the Export shipping workflow — where CloudFFL sends orders to ShipStation and your warehouse team ships from there — webhooks are what close the loop. They are the mechanism that sends tracking numbers, shipping costs, and status updates back to Clo...
Batch Shipping
If you have many orders to ship at once, batch shipping lets you group them together and generate all the labels in one go. This saves time when you are processing a large number of shipments. Creating a Batch Open the ShipStation app. Click Batches in the ...
Return Labels
When a customer needs to return a product, you can create a prepaid return shipping label directly from CloudFFL without logging into ShipStation separately. Creating a Return Label Open the ShipStation app. Go to Operations > Return Labels. Click Create. S...
Scheduling Carrier Pickups
If your carrier picks up packages from your location, you can schedule those pickups directly from CloudFFL instead of calling the carrier or using their website. Scheduling a Pickup Open the ShipStation app. Go to Operations > Pickups. Click Create. Fill i...
End-of-Day Manifests
A manifest (sometimes called a "SCAN form" or "end-of-day form") is a summary document that tells the carrier about all the packages you shipped that day. Some carriers require a manifest — it speeds up the scanning process when the driver picks up your packag...
Understanding the ShipStation Settings
Your ShipStation instance has several settings that control how the integration behaves. You can find them by opening your ShipStation instance (ShipStation app > Configuration > Instances) and clicking the Settings tab. Units of Measure Weight Unit — Choos...
Viewing Activity Logs
Every time CloudFFL communicates with ShipStation — whether it is syncing carriers, exporting an order, or generating a label — it creates a log entry. These logs help you see what happened and troubleshoot any issues. Finding the Logs Open the ShipStation ...
Auto-Print Shipping Labels — Overview
Plan Availability: This feature is available on Professional and Enterprise plans. CloudFFL OS can automatically print shipping labels the moment ShipStation generates them — no manual downloading, no clicking print. Labels go straight from ShipStation to yo...
Auto-Print — Setup & Configuration
Plan Availability: This feature is available on Professional and Enterprise plans. Enabling Auto-Print Navigate to Settings → PrintNode Scroll to the ShipStation Label Printing section (appears when PrintNode is enabled) Toggle Auto-Print ShipStation Labels...
Auto-Print — How It Triggers
Plan Availability: This feature is available on Professional and Enterprise plans. Understanding when and how labels are auto-printed helps you troubleshoot issues. Trigger Points There are two events that can trigger auto-printing: 1. Label Created (Primary...
Auto-Print — Reprinting & Troubleshooting
Plan Availability: This feature is available on Professional and Enterprise plans. Reprinting a Label If you need to print a label again (printer jammed, wrong printer, etc.): Open the picking (Inventory → Transfers → click the picking) Click Reprint Label ...
Understanding Delivery Types in CloudFFL OS
How Orders Become Shipments When a sales order is confirmed in CloudFFL OS, the system automatically creates a delivery order (also called an outgoing transfer). This is a stock.picking record — the central document for everything that happens during shipping....
The Typical Small Dealer Workflow
Overview This is the most common shipping workflow for CloudFFL OS customers — small to mid-size firearms dealers, sporting goods retailers, and similar businesses. One person handles the order from start to finish. Step-by-Step Workflow 1. Order Comes In A cu...
What Are Packages and When Do You Need Them?
What Is the Packages Feature? Packages in CloudFFL OS (Odoo) let you track physical shipping boxes as separate records. Each package gets its own: Package number (e.g., PACK0000001) Weight Package type (box dimensions, base weight) Contents (which products ar...
What is a Purchase Order?
A Purchase Order (PO) is a formal document you create in CloudFFL when you need to buy products from a vendor. It records exactly what you're ordering, from whom, at what price, and in what quantity — before anything is received or paid for.Think of it like a ...