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When a customer with a trade credit balance makes a purchase, you can apply their credit as a discount on the sales order. This is done through the Trade Discount Wizard, which handles the math and creates the proper records automatically. Step-by-Step: Apply...

NFA stands for the National Firearms Act. It covers a special category of regulated items: suppressors (silencers), short-barreled rifles (SBRs), short-barreled shotguns (SBSs), machine guns, and destructive devices. Transferring NFA items requires different p...

If a firearm in your inventory is lost, stolen, or destroyed, federal law requires you to report it promptly. CloudFFL allows you to record the loss in your bound book through special disposition types, but you also have obligations to notify the ATF and local...

Your shop has two systems tracking firearms: Odoo (your business inventory) and FastBound (your electronic bound book). These two systems must agree. If Odoo says you have a firearm in stock but FastBound does not (or vice versa), you have a problem that needs...

A serial number audit is a physical inventory count of your firearms. You go to each firearm in your shop, scan or read its serial number, and the system compares what you scanned against what your records say you should have. This is the most thorough way to ...

CloudFFL's product inventory report gives you a high-level view of your compliance inventory, aggregated by your chosen grouping. While the Stock Comparison and Serial Audit focus on individual serial numbers, the Product Inventory report answers bigger-pictur...

CloudFFL supports two payment gateways: NMI and Authorize.net. You can use one or both, depending on how your business operates. This page breaks down what each one does and helps you decide which to set up. NMI NMI (Network Merchants Inc.) is integrated into ...

Understanding the basics of how card payments work helps you troubleshoot issues and answer customer questions with confidence. This page explains the payment flow in simple terms — it applies whether you use NMI, Authorize.net, or both. The Payment Flow Eve...

Before you can accept credit card payments through CloudFFL, you need to connect your NMI (Network Merchants Inc.) account. This is a one-time setup that links your payment processor to your CloudFFL system. What You Need Before You Start An active NMI merc...

Once your NMI account is connected to CloudFFL, you need to configure which payment methods are available and how they work. This includes enabling card types for online payments and setting up payment methods for your Point of Sale (POS) system. Enabling NMI...

After you have verified that test payments work correctly, it is time to switch to live (production) mode so you can accept real payments. Pre-Launch Checklist Test payment succeeded — You processed at least one test transaction and it appears in your NMI c...

When a customer is ready to pay for a confirmed sales order, you can collect their credit card payment directly from the invoice. CloudFFL supports two payment processors — NMI and Authorize.net — and the steps are nearly identical for both. Step-by-Step: Col...

When a customer is standing at your counter ready to pay, the Point of Sale (POS) is where you'll process their card payment. CloudFFL supports two ways to take card payments at the POS through NMI: using a physical card terminal or manually keying in card det...

When a customer returns an item or you need to reverse a charge, you can issue a refund directly from CloudFFL. The refund goes back to the same card (or bank account) the customer originally used to pay. Both NMI and Authorize.net support refunds, but there a...

This guide walks you through connecting a physical card reader (payment terminal) to your CloudFFL POS system through NMI. Once set up, customers can tap, swipe, or insert their card at the terminal during checkout and the payment flows directly through your N...