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After ringing up the products, you need to collect payment. The POS handles cash, cards, and split payments between multiple methods. Cash Payment Click the Payment button on the POS screen. The payment screen opens with your default method (usually Cash) s...

Receipts are proof of purchase for your customers and a record of the transaction for your shop. Here is how receipts work in the POS. Automatic Printing If you have a receipt printer configured, a receipt prints automatically after every completed sale. You...

When a customer brings something back, you can process the return directly from the POS. The POS creates a refund and updates your inventory automatically. Step by Step Open your POS session (if it is not already open). Click the menu icon (three lines) in ...

At the end of your shift (or end of the business day), you need to close the POS session. Closing reconciles your cash drawer and posts the session's transactions to CloudFFL's accounting. Step by Step Click the menu icon (three lines) in the top-left of th...

Selling a Firearm at the Counter Selling a firearm at the POS works like any other sale — with one critical difference: you must complete all federal compliance steps before the customer walks out the door with the gun. The POS handles the financial side, whi...

4473 Workflow from POS The ATF Form 4473 is required for every firearm transfer from a dealer to a non-licensee (i.e., a regular customer). Here is the step-by-step workflow when selling a firearm at the counter. Step by Step Customer selects a firearm. Ri...

NICS Check Integration NICS stands for the National Instant Criminal Background Check System. It is the federal database maintained by the FBI that determines whether a prospective buyer is legally allowed to purchase a firearm. When to Run a NICS Check A N...

Handling Delays & Denials Not every NICS check comes back as "Proceed." Here is what to do when you get a Delayed or Denied result. Delayed A Delayed response means NICS needs more time to complete the background check. This does not mean the customer is pr...

Your CloudFFL system is served over a secure HTTPS connection. Because of this, your browser requires that your receipt printer also communicate securely before it will allow the two to talk to each other. This is a one-time setup — once it's done on a compute...

Running an FFL means juggling a lot: tracking inventory, processing sales, ordering from distributors, managing customer records, and staying compliant with ATF regulations. CloudFFL OS brings all of that into one system so you can stop relying on scattered sp...

When you log into CloudFFL OS, the first thing you see is the home screen. Think of it as your front desk — it gives you quick access to every part of the system. The App Grid The home screen shows a grid of app icons, similar to apps on your phone. Each icon...

Once you open an app in CloudFFL OS, you will see a top menu bar that runs across the top of the screen. This menu changes depending on which app you are in and gives you access to everything that app can do. How the Top Menu Works Each app has its own set of...

As your business grows, you will have hundreds or thousands of records — customers, sales orders, products, and more. CloudFFL gives you powerful search and filter tools to find exactly what you need in seconds. The Search Bar At the top of every list view, y...

Your user profile controls your personal settings in CloudFFL — things like your name, password, email notifications, and timezone. Each person who logs into the system has their own profile. Accessing Your Profile Click your name or avatar in the top-right c...

In CloudFFL, a contact is any person or business you deal with — customers who buy firearms and accessories, vendors you order from, and other businesses you work with. They all live in the Contacts app. Think of it as your digital address book. Instead of ke...

Every customer you sell to needs a contact record in CloudFFL. Here is how to create one. Step by Step Open the Contacts app (or go to Sales → Customers). Click New. Choose Individual (for a person) or Company (for a business) at the top. Enter the customer...

Customer information changes — people move, get new phone numbers, or update their email. Here is how to update a customer record in CloudFFL. Step by Step Find the customer by searching in Contacts or Sales → Customers. Click on their name to open their re...

In CloudFFL, you can create contacts as Individuals (people) or Companies (businesses). Understanding when to use each — and how to link them — helps you keep your records organized. When to Use Individual Use Individual for most walk-in customers and privat...