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Setting Up a Shipping Method
Before you can ship orders through ShipStation, you need to create a shipping method. A shipping ...
Shipping an Order (Label Mode)
If your shipping method is set to Label mode, CloudFFL handles the entire shipping process for yo...
Warehouses
Your ShipStation warehouses represent the physical locations you ship from. When you sync your Sh...
Shipping Carriers
When you sync your ShipStation account with CloudFFL, all of your shipping carriers are imported ...
What is ShipStation?
ShipStation is a shipping platform that connects to all the major carriers — UPS, FedEx, USPS, DH...
Connecting ShipStation to CloudFFL
Before you can ship anything through ShipStation, you need to connect your ShipStation account to...
Voids & POS Refunds
Sometimes you need to cancel a payment or process a return at the register. This page explains th...
Taking a Payment on the Website
Your CloudFFL website lets customers browse your inventory, add items to their cart, and pay onli...
Authorize.net Configuration
After connecting your Authorize.net account, there are several configuration options that control...
Connecting Your Authorize.net Account
Now that the Authorize.net module is installed, you need to link it to your actual Authorize.net ...
Setting Up NMI Payment Terminals
This guide walks you through connecting a physical card reader (payment terminal) to your CloudFF...
Enabling the Authorize.net Module
Authorize.net is one of the most widely used payment gateways in the United States. The good news...
Issuing a Refund to a Card
When a customer returns an item or you need to reverse a charge, you can issue a refund directly ...
Taking a Card Payment at the POS
When a customer is standing at your counter ready to pay, the Point of Sale (POS) is where you'll...
Taking a Card Payment on a Sales Order
When a customer is ready to pay for a confirmed sales order, you can collect their credit card pa...
Configuring Payment Methods
Once your NMI account is connected to CloudFFL, you need to configure which payment methods are a...
Going Live — Test Mode to Production
After you have verified that test payments work correctly, it is time to switch to live (producti...
Connecting Your NMI Account
Before you can accept credit card payments through CloudFFL, you need to connect your NMI (Networ...
How Payment Processing Works
Understanding the basics of how card payments work helps you troubleshoot issues and answer custo...
NMI vs Authorize.net — Choosing Your Provider
CloudFFL supports two payment gateways: NMI and Authorize.net. You can use one or both, depending...