Customer Trade-Ins

Customer Trade-Ins

When a customer brings in a firearm they want to trade toward a purchase, you need to record it as an acquisition in your bound book and create a trade credit for the customer. CloudFFL handles both steps in a single workflow.

How Trade-Ins Work in CloudFFL

The trade-in process does three things at once:

• Acquires the firearm into your bound book via FastBound
• Adds the firearm to your Odoo inventory
• Creates a trade credit for the customer in the trade.history system, which they can use toward future purchases

Step-by-Step: Processing a Trade-In

1. Go to FastBound → Acquisitions → Trade-In.
2. Click New to create a new inbound record.
3. In the Partner field, select the customer who is trading in the firearm. If they are not in your system, create a new contact first.
4. In the firearm lines section, click Add a line.
5. Enter the firearm details: Manufacturer, Model, Type, Caliber, Serial Number, and Condition.
6. Enter the Trade-In Value for the firearm. This is the dollar amount you and the customer agreed on.
7. If the customer is trading in multiple firearms, add additional lines and values for each.
8. Review everything, then click Confirm.
9. CloudFFL commits the acquisition to FastBound, adds the firearm(s) to inventory, and creates a trade credit entry in the customer's trade.history record.

Example: Customer Trades a Glock 19

A customer, John Smith, wants to trade in his used Glock 19 Gen4 toward a new Sig Sauer P365:

1. Create a new Trade-In record and select John Smith as the partner.
2. Add a firearm line: Manufacturer = Glock, Model = 19 Gen4, Type = Pistol, Caliber = 9mm, Serial = ABC1234, Condition = Used.
3. Set the trade-in value to $350.00.
4. Click Confirm.
5. John now has $350.00 in trade credit. When he buys the Sig P365 ($499.99), you can apply his trade credit so he only pays $149.99 out of pocket.